At Mahd Store, we strive to provide the best shopping experience for our valued customers. Therefore, we offer a flexible exchange and return policy to ensure your complete satisfaction with your purchases.
Return Policy:
The amount will be refunded within 10 days of receiving the item in the same way it was paid for.
International shipping does not include exchanges and returns (contact customer service to confirm sizes through customer service)
- Customer can return products within 3 days from the date of receiving the product.
- The product must be in its original, unused condition, with all original tags and packaging.
- Shipping costs that may be incurred to return products are borne by the customer (unless the product is damaged or not as described).
- The amount paid can be refunded in the same way it was paid, after checking the condition of the product.
Replacement Policy:
- Customer can exchange products within 7 days from the date of receiving the product.
- The product must be in its original condition, unused, and in the original packaging with all tags.
- Exchanges are only allowed if the product is damaged or not as described, or if there is a problem with the size or color.
- In the event of a product replacement, the customer will bear the shipping costs for the replacement (unless the product is defective or an error on our part).
- The product will be replaced with the same type, size or color, subject to availability in stock.
Exceptions:
- Returns or exchanges are not accepted for products damaged due to improper use or tampering.
How to submit a return or exchange request:
- Customers are requested to contact customer service via email or through the support page on the website to submit a return or exchange request.
- A clear photo of the product, order number, and details of the reason for return or exchange must be sent.
- The request will be processed as soon as possible after the data is verified.
Additional notes:
- The return and exchange policy may be modified by Mahd Store at any time, so it is recommended to review the terms before each purchase.
For more details or to inquire about any additional conditions, you can contact our customer service team via [phone number: +966504273923 ].
Our site
Dammam, Al-Aziziyah District, Prince Nayef Street
Receiving and delivering, serving all regions of the Kingdom. For other regions, contact us on WhatsApp 0504273923.
Thank you for shopping with us at Mahd Store and we wish you a pleasant shopping experience!
